If for any reason you are not satisfied with your purchase, you are welcome to return items within 30 days from the date of delivery. Items must be repacked in their original cartons complete with all parts and original packing materials in order to be eligible for return. Items which have been installed or modified in any way while in your possesion will not be eligible for return. If your items meet these criteria, please contact your sales representative or call 877.762.2323 to request return authorization. Returns will not be accepted without prior authorization. Any returns received without an issued return authorization number will be ineligible for refund.
The following are ineligible for return:
• Customized items
• Shades or accessories purchased individually
• Items marked Final Sale
All returns are subject to a 15% restocking fee. Returns of expedited orders will incur a 25% restocking fee. You will receive an email confirming the amount of your refund less applicable restocking fees once the merchandise has safey reached our warehouse.
If you encounter a defect in your product, please call your sales representative or 877.762.2323 to request a replacement or return.