Frequently Asked Questions


Ordering
How do I place an order?

Orders may be placed online, in our showrooms or by contacting one of our customer service representatives via email or phone:
e/ [email protected]
p/ 877.762.2323
View our showroom locations

When can I expect my order to arrive?

In-stock items will ship within 7 business days. Please refer to the tracking number on your invoice for up-to-date delivery information.

The estimated lead time for backordered items will be noted on your order confirmation. We recommend checking stock online or with a customer service representative prior to placing your order.

How do I place a custom order?

Customization options are available for a selection of our products. Our customer service representatives are at your service to discuss custom capabilities, provide quotes and estimate lead times. Please note: A typical customization lead time is 3-4 weeks from the product’s in-stock status. All custom orders are final sale and ineligible for return.

How do I cancel an order?

If you need to cancel all or part of your order, please contact us as soon as possible. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order has shipped, it may not be cancelled. If the order cannot be cancelled, please refer to our return policy.

How do I check my order status?

If you placed your order online, please sign in to view your order history. If you checked out as a guest, you may look up your order status here. If you placed your order via email or phone, please contact customer service to check the status of your order.

When can I expect to receive an invoice for my order?

Orders containing multiple items may ship separately. Once an item from your order has shipped, you will receive a paid receipt along with tracking information.

What methods of payment do you accept?

Payment by credit card is required for all online orders. We accept all major credit cards. Circa Lighting will charge your card as soon as your order is on its way. Orders consisting of multiple items may ship separately, in which case you can expect to see multiple transactions as each shipment leaves our facility. Payment by check will be accepted for orders placed with our customer service representatives. Please note: orders paid by check will not be processed until the check is received. Please be sure to note your quote number in the memo line on the check or envelope prior to mailing.

Does Circa price match?

We are committed to offering you our best price 365 days a year. Should you find an identical product offered for a lower price by another authorized dealer, simply send us a copy of your quote or link to the website for review and we’ll match it!

 


International
Do you ship to my country?

Yes! Please contact our international sales representatives or call +1.912.662.7864 (Canada 877.762.2323) and we will gladly estimate shipping cost prior to purchase.

Once I've placed my order, when can I expect my card to be charged?

Circa Lighting will charge your credit card when your product leaves our U.S. shipping facility. If your order consists of multiple items, it may ship out in separate packages. In this case, you can expect to see multiple transactions as you are charged when each shipment leaves our facility.

Are there any additional costs that will be due upon receipt of my order?

Once shipping is estimated, you will be billed duties and taxes separately and directly from the courier.

What are my shipping options?

FedEx Ground is our primary method of shipping; however, you may use your own courier for transit. Should you have a preferred freight forwarder or consolidator, please notify us of their U.S. address. We do not charge for standard shipping within the continental U.S. We will be glad to provide the package dimensions so, that you can get additional quotes, if you wish.

Can I expedite my shipping?

We will be glad to provide an estimate for expedited shipping charges including transit times.

How much duty and taxes are charged?

Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by each country. Value Added Tax (VAT) rates are set by the destination country. You can contact your country’s local customs department to estimate these fees.

Who can I contact if I have questions regarding my order?

Please contact us at [email protected] or +1.912.662.7880 (Canada 877.762.2323) and we will be happy to assist you with any questions regarding your international order.

Will the fixtures work on my country’s voltage?

Circa Lighting offers many items wired for your voltage. If needed, we can customize the fixture to your voltage standard for an additional fee. Customization will extend your lead time by approximately 4 weeks.

Will I need a broker to import the product in my country?

If your shipment is in transit with a small package courier (such as FedEx or UPS), they will contact you regarding a broker and duties and taxes. These fees will be due upon arrival.

For larger freight shipments, a broker will be needed and we can recommend one, if necessary. If you have a broker of choice, please notify us during the ordering process and we will include their information on the shipping documents.


Commercial & Contract
Are Circa Lighting fixtures UL listed?

Most of the lights on our website are UL listed. If your installation requires UL listing, please contact a sales representative for verification.

Does Circa Lighting accommodate large commercial projects?

Yes, we can accommodate large commercial projects. Projects requiring 50 or more of an item will enjoy our contract pricing structure. Contact your sales representative or call 877.762.2323 to speak to a representative about our value engineering options.

Do Circa Lighting fixtures meet ADA requirements?

Yes, we have many fixtures that meet ADA requirements. Contact us to confirm fixture compliancy.

 


Finishes & Materials
How are your fixtures made?

All Circa Lighting products are made by hand. Every component has been individually finished by master craftsmen, therefore small variations between fixtures is to be expected. These are not defects but evidence that each piece is a crafted work of art.

Will the appearance of my fixtures change over time?

Many of our pieces are made from live materials which will richly patina over time. Please contact us with questions about our finishes and materials.


Care & Cleaning
How do I clean my light fixtures?

Clean all our products with a soft, dry cloth only. Do not use scouring agents, abrasive sponges, hydrochloric acid, vinegar (acetic acid) cleaners, ammonia or metal silicates.

How do I polish my light fixtures?

When polishing is necessary we recommend the following:

  • Simichrome Polish for Chrome and Polished Nickel
  • Goddard’s brand polishing cloths for Polished Silver
  • Bri-Wax to refresh and protect our Bronze and Gun Metal finishes
  • Brasso to brighten our Natural Brass, Hand-Rubbed Antique Brass and Antique Burnished Brass finishes
  • Our Soft Silver and Soft Brass finishes should not be treated. Clean with a soft, dry cloth only.

 

 


Warranty
Circa Lighting Warranty

Circa Lighting warrants that its products shall be free of any defects that are due to faulty materials or workmanship. Circa Lighting shall promptly correct such defects by repair or replacement, at its option, without charge. This warranty covers product defects only and shall expire one (1) year after the date of purchase by the original purchaser. Return authorizations will only be granted if the defect is not repairable in the field.

This warranty does not apply to defects caused by and resulting from misuse, neglect, accident or improper operation, maintenance, storage, transportation or handling of this product. The warranty does not cover transportation costs for return of the product or for reshipment of any repaired or replaced product or costs associated with installation, removal, or reinstallation of the product.

Circa Lighting shall have no responsibility for damage to persons or property or other loss or injury resulting from a defect in the product from improper use or installation. UNDER NO CIRCUMSTANCES SHALL CIRCA LIGHTING BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES. ANY WARRANTIES IMPLIED BY LAW, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR AFTER DATE OF ORIGINAL PURCHASE. In no event shall Circa Lighting liability under this warranty exceed the cost of repair or replacing such defective product, and Circa Lighting’s maximum liability under any warranty is in lieu of all other warranties expressed or implied. If you feel you have a claim under this warranty, contact Customer Service for advice on handling the claim.

Tech Lighting Warranty

Lighting Fixture Warranty: Tech Lighting lighting fixtures (both indoor and outdoor), components, and electronic products, when properly installed and under normal conditions of use, are warranted to be free from defects in materials and workmanship for one year from date of sale. LED products with dedicated LEDs or proprietary LED bi-pin modules are warranted for five years. ENERGY STAR® qualified products are warranted for three years.

Outdoor Lighting Fixture Warranty: Lighting fixtures installed outdoors are subject to change due to prolonged exposure to sunlight, pollutants and other environmental conditions. Metal finishes on outdoor fixtures will mature naturally over time, and may change in appearance, creating a living finish. Painted finishes on outdoor fixtures may naturally fade over time, depending on the fixture's exposure to the outdoor elements. Therefore, any claim for fading, discoloration or "patina" of a finish on an outdoor fixture is not applicable after expiration of the fixture’s warranty.

Coastal Environments: The environment within ten miles of a sea coast can be extremely corrosive. Even with appropriate maintenance, products installed in this environment will typically deteriorate more than products installed in other, less severe environments. Corrosion and/or deterioration is considered "normal wear" in this environment. Therefore, any claim for finish failures, or for corrosion of fixture components due to coastal environment conditions is not applicable to the fixture warranty. Tech Lighting at their sole option will repair or replace, F.O.B. Factory, freight prepaid, any lighting product defective in materials or workmanship. Such replacement is the exclusive remedy against Tech Lighting should any of the products delivered prove defective. To replace a product that has a warranted defect, the original purchaser shall return any defective parts or products to the authorized dealer from which the product was purchased, along with proof of purchase and a detailed description of the claimed product defect.

Tech Lighting at their sole option will repair or replace, F.O.B. Factory, freight prepaid, any lighting product defective in materials or workmanship. Such replacement is the exclusive remedy against Tech Lighting should any of the products delivered prove defective.

To replace a product that has a warranted defect, the original purchaser shall return any defective parts or products to the authorized dealer from which the product was purchased, along with proof of purchase and a detailed description of the claimed product defect.

Any modification to a lighting product not made at the factory will void the products' safety listing (such as UL, ETL, etc. or other recognized laboratory) as well as the lighting warranty policy. Flood damage voids any and all warranty of lighting products. This warranty only applies when all components, including power supplies, have been provided by Tech Lighting. Substituting another manufacturer’s product will render the warranty completely void. Upon confirmation of a defect or failure, at our discretion we will repair or replace the item or will refund your purchase price if repair or replacement is not possible or practical. Our warranty covers only the product itself; we will assume no liability for labor costs, installation costs, or other losses. Your warranty rights will be honored only when the product has been installed and used properly. Tech Lighting will not repair or replace products damaged by improper use or faulty installation.

FOR BREACH OF ANY WRITTEN EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, THE CONSUMER IS LIMITED EXCLUSIVELY TO THE REMEDIES PROVIDED IN THIS WARRANTY. IN NO EVENT SHALL TECH LIGHTING BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Monte Carlo Warranty

Monte Carlo extends the following Limited Lifetime Warranty to the original user or consumer purchaser of this ceiling fan. To assure that this limited warranty is effective, please complete the questionnaire on the return portion of the warranty card and mail to Monte Carlo Fans Customer Service Center within ten (10) days from the date of purchase to activate warranty coverage.

This Limited Lifetime Warranty includes motor only, which will be replaced or repaired as determined by Monte Carlo Fans during the period in which this warranty is in effect, as further defined below. For plated finishes, wood blades and switches, the warranty period is ninety (90) days. Glass globes and light bulbs are not covered by this warranty, but will be replaced if found broken at time of purchase. If parts should fail within the warranty period due to a defect in materials or workmanship, we will repair or replace the parts free of charge when the parts and labor are provided by our service center.

If the original user or consumer purchaser ceases to own the fan, this warranty and any other implied warranty will be voided.

No warranty, expressed or implied, including but not limited to any warranty of fitness for a particular purpose is made in respect to light fixture, glassware, light bulbs, or the finish on any metal or wooden portion of the fan.

This warranty is in lieu of all other express or implied warranties. The duration of any implied warranty, including but not limited to any implied warranty of merchantability of fitness for a particular purpose, in respect to any ceiling fan motor parts or accessories, is expressly limited to the period of the express warranty set forth above for such motor, parts, or accessories.

This warranty is void if your fan is not purchased from an authorized dealer and installed in the United States or Canada.

This warranty does not apply and is void in cases of improper installation, failure of supporting devices not supplied, such as original mounting hardware, neglect, accident, misuse, exposure to environmental extremes such as heat or humidity, or as a result of modification to the original product. All costs of removal and reinstallation of the fan are the expressed responsibility of the original user / purchaser.

Monte Carlo Fans reserves the right to modify or discontinue any product at any time and will supply equal or similar parts and/or product in the event of replacement. Repair, replacement or service to the fan motor, parts, or accessories should be secured by immediately contacting our Customer Service Department at 1-800-519-4092 (weekdays between 8:00am - 5:30pm central time). Most problems can be handled by one of our customer service representatives over the telephone.

To replace a product that has a warranted defect, the original purchaser shall return any defective parts or products to the authorized dealer from which the product was purchased, along with proof of purchase and a detailed description of the claimed product defect.

In those cases where factory repair or replacement is required, arrangements must be made with an authorized customer service representative prior to return. Monte Carlo Fans will issue a returned goods authorization number which is required to complete the return/transaction. Under no circumstances should a product be returned without Monte Carlo Fans' prior authorization. To avoid damage in transit, all products should be returned in the original shipping carton, as Monte Carlo Fans will not be responsible for any such damage. Authorized returns of defective motor, parts or accessories should be shipped freight and insurance charged prepaid to Monte Carlo Fans.

FOR BREACH OF ANY WRITTEN EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, THE CONSUMER IS LIMITED EXCLUSIVELY TO THE REMEDIES PROVIDED IN THIS WARRANTY. IN NO EVENT SHALL MONTE CARLO FANS BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.