process

Orders may be placed directly online or by contacting one of our sales and customer service representatives. You may also call 877.762.2323 for assistance. All orders sent in via email or fax will be processed and a copy of your sales order will be emailed to you for your reference. Lead times will be noted on the sales order. All in stock items will ship within 7 business days.

Customers who have placed their order online have the ability to see their order history by signing in to their account and choosing the view order history link that appears.

Many fixtures may be in production with a typical lead time ranging from 4 – 8 weeks. We recommend you begin your lighting selection early in the decorating process and consider lead times. A Circa Lighting sales and customer service representative will assist you in finding alternative choices should your installation date conflict with a production lead time.

Please inspect your shipment immediately upon arrival. If a fixture appears damaged in transit, contact us at 877.762.2323 within 24 hours of arrival and retain all packing material for the carrier claim inspection. A sales and customer service representative will arrange the replacement order as quickly as possible. If your order was placed by phone through one of our showrooms, please contact that showroom directly.

For help with custom orders, please call our toll free number at 877.762.2323. Custom orders include any specification that differs from the description online – such as modifying the height of a ceiling fixture or installing an on/off switch on a sconce. A sales representative will be happy to assist you in discussing custom capabilities and obtaining quotes with estimated lead times. All custom orders are non-returnable.

View our return policy.